Groundskeeper/ Maintenance Technician

The Service Technician Support, Level 1 is an entry-level maintenance technician. This position performs a narrow range of repairs with minimal supervision. Expected to develop the skills to perform increasingly complex repairs. Primary focus is basic service requests, make-ready, and common area maintenance and repair tasks.

KEY RESPONSIBILITIES

• Preparing vacant units for move-in readiness: painting, cleaning, and light repairs
• Attend and engage in training and development opportunities (eLearning, in person, and one-on-one)
• Addressing minor work orders: changing light bulbs, fixing basic plumbing leaks, replacing hardware, and minor drywall repair
• Participating in on-call rotations for after-hours emergencies at manager’s discretion
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Supporting higher-level technicians
• Follow company safety procedures and appearance standards
• Other tasks designated by supervisor

REQUIRED SKILLS/QUALIFICATIONS

• Strong quality and deadline orientation
• Strong dependability, teamwork, and service mindset

PREFERRED QUALIFICATIONS

• Basic knowledge of plumbing, electrical, and HVAC, often acquired through training rather than years of experience
• Bilingual communication ability where useful for the properties

COMMUNICATION SKILLS

• Professionalism in resident interactions, including polite greeting and active listening
• Following written/oral instructions, such as work orders
• Reporting work completion to supervisors
• Ability to ask questions to gain understanding

TECHNOLOGY SKILLS

• Basic proficiency in digital work order systems (e.g., Yardi, SmartRent) to close out completed tasks
• Using digital tools for basic troubleshooting, such as electronic multimeters for checking voltage
• Basic smartphone skills for taking photos for turnovers and inspections

PHYSICAL/WORK REQUIREMENTS

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