Landscape Maintenance Account Manager

Account Manager - Landscape

Location

Hudson, MA

Compensation

$75,000 - $85,000 annually, plus commission

Job Type

Full-time, Exempt

Hours

Typically Monday through Friday, 6:00 a.m. - 4:00 p.m. (subject to seasonal adjustments)

Job Summary

The Account Manager for Landscape Maintenance at Dex by Terra is a key client-facing role responsible for building and maintaining strong commercial and residential relationships. The main measure of success is high client satisfaction, which fuels business growth. The primary objective is a contract renewal rate of 90% or higher, achieved by acting as a proactive consultant. A critical secondary financial objective is increasing revenue through upsell and cross-sell opportunities on services like specialized treatments, seasonal enhancements, and design/build projects.

Key Responsibilities and Performance Areas

• Client Relationship Management (CRM): Function as the primary client liaison, ensuring timely, professional, and transparent communication, and consistently managing client expectations.
• Service Quality Assurance: Utilize expert landscaping and horticultural acumen to conduct routine site inspections, proactively identify potential issues, and ensure service delivery meets or surpasses contractual and client specifications.
• Problem-Solving and Resolution: Take ownership of and swiftly resolve client issues and service deficiencies, escalating matters as necessary, and meticulously documenting all interactions and resolutions within the CRM system.
• Proposal and Contract Management: Develop, clearly articulate, and negotiate renewal contracts, upsells, and enhancement proposals, securing prompt client approvals.
• Internal Collaboration: Serve as the critical interface between the client and the operations, production, and design teams, effectively communicating client requirements for seamless project execution.
• Financial Stewardship: Mo...