Landscape Account Manager (Maintenance)

New York Green Roofs

Landscape Account Manager (Maintenance)

Location

Brooklyn, NY (projects across New York City)

Grow client relationships that keep exceptional landscapes thriving.

New York Green Roofs

is a Brooklyn-based company focused on bringing more plants to more roofs through expert design, installation, and maintenance of green roofs and rooftop gardens. The company combines horticultural expertise, operational excellence, and strong values to create and care for unique green spaces across New York City.

The Landscape Maintenance Account Manager serves as the primary liaison between the company and its maintenance clients. This full-time role is responsible for client relationship management, quality assurance, sales enhancement, and contract oversight. The Account Manager helps ensure services meet or exceed client expectations while supporting efficient delivery, budget alignment, and strong contract performance across the portfolio.

Key Responsibilities

Client Liaison

• Act as the main point of contact for assigned maintenance accounts
• Build and maintain strong client relationships through proactive communication and regular site visits
• Address and resolve client concerns in a timely, professional manner

Enhancement Sales

• Identify opportunities for landscape enhancements and upsells during site visits
• Prepare proposals, present solutions to clients, and coordinate execution with production teams
• Track enhancement sales goals and contribute to revenue growth

Quality Control

• Conduct regular site inspections to evaluate the quality of work and adherence to contract specifications
• Provide feedback to field crews and supervisors
• Follow up on service deficiencies and ensure corrective actions are implemented promptly

Work Ticket Management

• Review, update, and manage work tickets so services are scheduled and executed properly
• Verify that services rendered...