Account Manager (Landscaping Industry)

Position Summary

The Landscape Account Manager is responsible for managing and growing a portfolio of landscape maintenance accounts while ensuring exceptional service delivery, client satisfaction, contract retention, and profitability. This role serves as the primary point of contact for clients and works closely with operations teams to execute landscape maintenance programs that meet or exceed customer expectations.

Key Responsibilities

Client Relationship Management

• Serve as the primary contact for assigned commercial maintenance accounts.
• Build and maintain strong relationships with property managers, facility managers, HOAs, and commercial property owners.
• Conduct regular site visits and property inspections with clients.
• Address client concerns, requests, and service issues promptly and professionally.
• Lead client meetings and present recommendations for landscape improvements and enhancements.

Account Growth & Sales

• Identify opportunities for enhancement services, irrigation improvements, seasonal color, tree care, and other value-added services.
• Prepare and present proposals, estimates, and contracts.
• Achieve sales and revenue growth goals through upselling and account expansion.
• Assist in contract renewals and retention strategies.
• Maintain accurate sales pipeline and account records within CRM systems.

Operational Coordination

• Collaborate with Branch Managers, Operations Managers, and Field Supervisors to ensure service quality.
• Conduct routine quality inspections to verify work meets company and client standards.
• Communicate client expectations and service requirements to field teams.
• Monitor job costs, labor utilization, and account profitability.
• Assist in scheduling and resource planning as needed.

Financial Management

• Manage account budgets and profitability targets.
• Review service agreements and ensure contract compliance.
• Monitor billing accuracy and assist with collections when necessary....