Operations Manager - Landscape Lighting & Audio

JOB SUMMARY

The Field Operations Manager holds a dual operational and sales-focused leadership role dedicated to driving revenue growth and ensuring operational excellence in premium residential and commercial outdoor lighting & audio. This position completely owns the client lifecycle from the moment a call center intake populates the CRM task board through same-day engagement, design, estimation, material logistics, installation oversight, and final evening quality verification.

ESSENTIAL RESPONSIBILITIES AND DUTIES

Sales Funnel & Design Management

• CRM & Pipeline Ownership: Actively monitor the incoming CRM task board to ensure all new inquiries from the call center receive a guaranteed, same-day design callback to qualify the project and schedule a consultation.
• On-Site Consultations: Conduct daytime site visits to take property photos, measure distances, evaluate electrical access, and establish a visual design strategy.
• Proposal Development: Draft and deliver comprehensive digital proposals featuring tiered estimates, daytime property photos, and night mock-up imagery to secure formal client acceptance.
• Night Demonstrations: Participate in and support evening lighting demonstrations with clients as needed to showcase live visual effects and finalize project scopes.

Field Leadership & Staff Development

• Direct Supervision: Oversee all field team members, managing scheduling, availability, operational concerns, and daily logistics.
• Performance Management: Lead the recruitment, orientation, training, and ongoing professional development of direct reports.
• Accountability & Culture: Foster a professional, accountable work environment that rewards high performance; leverage CRM metrics to track job durations, upsell rates, and minimize rework.
• Training: Identify skill gaps and prepare targeted training materials for weekly professional development meetings.

Logistics, Procurement & Asset Management

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