Lawn Care Field Supervisor

#### Job Title: Lawn Care Field Supervisor

Reports To: General Manager / Operations Manager

Job Type: Full-Time

Location: Columbia, SC

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#### Position Overview:

The Lawn Care Field Supervisor plays a critical leadership role in ensuring the successful execution of daily lawn care operations. This position oversees crew performance, quality control, equipment readiness, routing efficiency, and customer satisfaction. The ideal candidate is hands-on, highly organized, mechanically inclined, and an effective communicator with a commitment to operational excellence and team development.

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#### Key Responsibilities:

Quality Control & Customer Satisfaction

• Send out monthly quality check emails for commercial clients to gather feedback.
• Perform weekly quality inspections for residential clients (minimum of 5% per truck).
• Maintain and manage the Quality Complaint & Repair Log, ensuring all issues are resolved within 48 hours.

#### Operational Excellence

• Lead daily Morning Meetings with field crews.
• Manage and enforce the Quality Assurance system we have in place for accountability and coaching.
• Perform daily Truck Standards checks to ensure cleanliness, organization, and readiness.
• Oversee weekly facility routines
• Update Operational Boards daily to reflect progress and goals.
• Coordinate supply runs, ensuring trucks and shop remain stocked with essentials (e.g., 2cycle oil, bump disks, string trimmer line, end caps, etc.).

#### Equipment Oversight

• Conduct weekly visual inspections of all equipment.
• Order or pick up parts as needed
• Coordinate repairs with appropriate vendors:
• Handle simple maintenance inhouse (spark plugs, air filters, oil changes, blade sharpening).
• Manage truck maintenance needs (e.g., tire alignment, oil changes) with maintenance partners

Support & Emergency Response (“Fire Fighting”)

* Assist crews in the field with equipment failures, forgotten tools/supplies, and additional support as needed to keep routes on track.

#### Routing & Efficiency

• Ensure all routes are planned and trucks are properly routed each day.
• Monitor and maintain efficiency standards for Commercial and Residential routes

#### Financial Performance

* Support and help deliver sitelevel revenue and profitability targets.

#### Training & Development

* Train all new hires in company processes, procedures, equipment handling, and safety standards.

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#### Qualifications:

• Minimum 2 years of supervisory experience in landscaping or lawn care operations
• Strong knowledge of landscape equipment and maintenance practices
• Mechanical aptitude for simple repairs and diagnostics
• Exceptional leadership, organizational, and communication skills
• Ability to solve problems quickly in the field
• Valid driver’s license and clean driving record required
• Bilingual (English/Spanish) a plus

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#### Work Environment:

• Outdoor field work in various weather conditions
• Occasional lifting of 50+ lbs
• Frequent driving between job sites and vendors