Counter Sales- Landscape Product Group Specialist

About Us

Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service.

Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family owned business that believes in working as a team and fosters a family oriented culture.

Position Overview

Customer service representatives (counter sales) are seasoned professionals with extensive knowledge around equipment, irrigation, and landscape accessory products who assist walk-in and call-in customers through the entire sales process. They are fueled by dedication and play a critical role in upholding our reputation for exceeding our customers’ expectations.

Key Responsibilities

· Provide product knowledge to customers on our Landscape and Turf Care Equipment product lines by maintaining up-to-date product knowledge on

· Ensure every customer interaction is marked by promptness, professionalism, and precision

· Answer customer queries regarding our wide range of products, including equipment, landscape products, and applications

· Handle the sales processes efficiently, from order entry to inventory management, scheduling deliveries, and assisting with product pickups

· Establish and nurture transparent communication channels with internal teams, guaranteeing timely product delivery

· Work with external sales representatives to enhance growth in LPG and TCE sectors

· Play a role in keeping the branch showroom and yard tidy, organized and welcoming

Required Qualifications

· High school diploma or equivalent

· 2+ years of retail or counter sales experience

· Strong phone and face-to-face customer service skills

· Ability to troublesh...