Account Manager - Landscaping

Position Overview

We are seeking a dedicated and results-driven, client & production-facing Account Manager to join our landscaping business. Reporting to the Branch Manager, as an Account Manager, you will be responsible for managing a portfolio of client accounts, building strong relationships, and driving customer satisfaction. You will directly oversee the production Crew Leaders and their teams. You lead and manage them, scheduling and coordinating job execution, and ensuring the successful delivery of landscaping services that meet or exceed client expectations.

Responsibilities

Safety -

*Create a Zero-Harm Work Environment*:

• Ensure compliance with national, local, and organizational health and safety regulations and policies.
• Uphold, promote, and monitor the safety culture created by the Branch Manager, ensuring a safe working environment. Ensure proper PPE use through regular inspections. Conduct regular safety meetings, and implement safety training programs.
• Investigate and report any assigned incidents or accidents, taking appropriate corrective actions, and working toward a zero-harm workplace.

Portfolio Performance

• The Account Manager is responsible for the management of a landscape maintenance book of business.
• Handle the operational lifecycle of client contracts, from New Customer Onboarding through ongoing Service and property improvements.
• Regularly evaluate actual contractual maintenance financial performance compared to estimates/budgets (hours, materials & subs); organize the team to problem solve irregularities and improve performance.
• Monitor Ancillary project costs and budgets, ensuring profitability and cost-effectiveness.
• Actively address Accounts Payable issues, billing disputes or discrepancies with the customer in a professional and timely manner.

Customer Relationship Management

* Serve as the primary point of contact for assigned client accounts, developing and nurtur...