Account Manager, Landscape Maintenance

General Summary of Responsibilities - MUST HAVE GREEN INDUSTRY EXPERIENCE & POSSESS A LOVE AND PASSION FOR THE INDUSTRY.

The position is the primary customer contact for contracted accounts within the Landscape Maintenance Division. Manages quality of services provided to customer’, cultivates and maintain good customer relations, and generates new business.

Responsibilities/Duties

• Develop strong positive relationships with customers based on clear and frequent communication, mutual trust and ability to meet the customer needs.
• Monitors activity of crews and works closely with production staff regarding, scheduling, quality and customer service.
• Assure the property meets the customer’s standards.
• Analyze customer's needs and assess job sites for future services.
• Prospect for new business.
• Generate new maintenance customers and contracts.
• Prepare and submit bids to new customers.
• Respond to all inquiries and requests for bids in a timely manner.
• Ensure all bids/estimates are prepared and approved as needed prior to presenting customer.
• Renews current customers in a timely manner.
• Collect outstanding customer Accounts Receivables.
• Inspect work for compliance with terms and specifications of contract.
• Respond promptly to customer needs. Frequent, effective, professional and timely communication with customers.
• Solicit customer feedback to improve services.
• Respond to requests for services and assistance.
• Meet customer commitments.
• Manage difficult or emotional customer situations and troubleshoot.

Other Duties

• Support Epic’s goals and values.
• Promote and market Epic through outside activities by attending trade shows and Association meetings
• Balance team and individual responsibilities.
• Follow policies and procedures.
• Complete administrative tasks correctly and on time.
• Observe safety and security procedures and uses equipment and materials properly.
• Undertake self-development activities.
• Additio...