Account Manager Commercial Landscape Services

JOB SUMMARY

The Account Manager is responsible for the day-to-day management of a commercial landscape maintenance portfolio generating $1.5–$2M in annual general service revenue. This is a client-facing role with full accountability for customer retention, landscape quality, P&L performance, and enhancement sales across an assigned property portfolio. The Account Manager serves as the primary point of contact for all clients in the portfolio and works closely with production management and field operations to ensure contractual obligations are met and service standards are consistently upheld.

The ideal candidate is an experienced commercial landscape professional with demonstrated success in client relationship management, quality oversight, and financial performance. This role requires someone equally comfortable in a boardroom presenting to a property manager and on a job site conducting a quality inspection.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Client Relationship Management

• Serve as the primary point of contact for all clients within the assigned portfolio. Maintain regular, proactive communication with property managers, HOA board members, facility directors, and other client stakeholders.
• Conduct scheduled property visits and quality walks with clients at a frequency appropriate to contract size and client expectations. Document findings, address concerns, and follow up to confirm resolution.
• Lead contract renewal negotiations. Identify renewal risks early, develop retention strategies, and ensure renewal timelines are met. Deliver renewal proposals and present pricing adjustments professionally.
• Respond to client inquiries, complaints, and service requests in a timely and professional manner. Own issue resolution end-to-end and communicate outcomes clearly to the client.
• Identify and develop opportunities to expand services within the existing client base, including enhancement projects, additi...